Please be sure to check your email (and spam folder) for messages from us. If we need to change anything drastically, we will send you a message first. We reserve the right to make small changes to your text for balance and legibility reasons.Proofs are not available on any Boomerang tags. Customer MUST approve the proof before we will proceed with the order. Proofs will not be sent unless requested. Please include a message in the note box at checkout, or send us an email when you place your order. You may request up to 2 digital proofs for no extra charge. All sales are final on personalized items. There will be *no refunds or exchanges* on engraved items.These are our professional recommendations - ultimately we will engrave what you type in the note box, so please be sure to CHECK YOUR SPELLING and avoid writing a novel :).Text is hand-formatted for every item - engraved items on separate orders/placed at different times may differ from one another.Script fonts are not recommended on 5/8" buckles with more than 2 lines of text for legibility reasons.Avoid choosing blocky, bold, or script fonts if you need a lot of information on your buckle. Thin, basic fonts work best with long lines of text on small buckles.These collars should NEVER be used with leashes. View or re-order the reinforcement piece here. We recommend only using the buckle reinforcement under supervision, until Kitty learns to leave the collar on. For these cats, please leave us a note at checkout and we'll include a buckle-reinforcement to make the buckle a bit harder to open. However, if your cat is a seasoned collar-escapist, he will most likely be able to escape this, as well. This does not make them escape-proof, but cats tend to not lose them quite as often as narrower collars. Please note, these break away slightly harder (~8lbs of pressure) than most 3/8" collars. The 8" - 11" size is our most popular, and fits most average size adult cats.īreakaway buckles will come apart when pulled. They weigh less than 1oz! Available with or without a bell. They may not be suitable for itty bitty kitties or kittens (use your own judgement). These are 5/8" wide - almost double the width of a store-bought cat collar. A full 1/2" wide reflective stripe is securely sewn on top OR choose solid for a collar without reflective fabric. No product for dogs is indestructible wear and tear is normal and will not be considered a defect.Ĭhoose your favorite webbing color for your cat's collar. Replacement items must be of equal or lesser value of original item, else buyer will be responsible for the difference in cost. *Replacement is at seller's discretion only. Buyer pays return shipping of the defective item, we will cover shipping costs of the new or repaired item. If you experience breakage as a result of a hardware or craftsmanship defect within the 60 days warranty period, you may return the item to us for repair or replacement* at no extra cost. Wear and tear is excluded from this warranty. We guarantee all of our items for a period of 60 days from purchase for hardware defects or craftsmanship defects only. Returned items must be in new, unused, resalable condition to be eligible for refund, partial or full.
This is fully dependent upon your financial institution, contact them with questions or concerns. It may take 3-5 business days for funds to appear on your account/statement. You should receive an e-mail notification of your refund. Refunds are processed once returned items are received at our shop, inspected, and approved.Many customers prefer to place a new order immediately so that we can begin making their items while awaiting their returned item. Exchanges are simplified by issuing refunds so the customer may place a new order.This may include issuing a pre-paid return label so that you can return the incorrect item to us while we re-ship the correct item. If we sent the wrong item, we will work to correct the mistake promptly.*Delivery date will be determined by the USPS timestamp of delivery to the address on the order. Returns must be received within 14 days of delivery* to be eligible for refund or exchange.Orders which qualified for free shipping will be refunded minus actual shipping & handling costs. Any refunds given EXCLUDE original shipping & handling costs.Harness exchanges will not be charged restocking fees. ALL HARNESSES will incur a 25% restocking fee upon return.Custom sizes, personalized items, or sale/clearance items may not be eligible for return or may be subject to the restocking fee mentioned above.Rarely, returns of certain items may incur up to a 25% restocking fee.Items shipped back without prior authorization will be considered forfeited and subject to resale or disposal without notice or refund. You must contact us PRIOR to returning an item.